ABOUT OFFICIAL CONCERT TICKETS
What is O.C.T. ?
How is O.C.T. able to offer so many tickets for so many events?
How do I know that the tickets listed on O.C.T. are authentic?
Where can I check references for O.C.T.?
What are your office hours and location?
How do I contact O.C.T.?

PRIVACY & SECURITY
What is your Privacy Policy?
How do I know that my transaction is secure and that my personal information is protected?

BUYING TICKETS
Where can I review your Sales Terms & Conditions?
What types of payment do you accept?
Do I have to pay sales tax?
How are my tickets shipped?
What shipping charges will I pay?
How can I track my order?
I purchased tickets from O.C.T. but cannot attend the event. What is your refund/return policy?
What if my event is cancelled?
What if my event is postponed?
What if my tickets are lost or stolen?
Can I put tickets on hold?
Why a service charge?

ABOUT TICKETSNOW

What is O.C.T. ?
O.C.T. is the short name for Official Concert Tickets. It makes things easier for customers to read on our website.

How is Official Concert Tickets able to offer so many tickets for so many events?
O.C.T. is affiliated with TicketsNow which is the world's favorite and most trusted brand for premium event seating and tickets. Providing safe, easy, and convenient ways to purchase tickets, 24/7, we offer consumers access to the largest nationwide database of sports, concert, and theater tickets.

How do I know that the tickets listed on O.C.T. are authentic?
You can shop our site with confidence knowing that we thoroughly screen and check all references for every seller who lists their tickets with us. You'll only find legitimate tickets listed on the O.C.T. Web Site. We guarantee it.

Where can I check references for Official Concert Tickets?
O.C.T. is affiliated with TicketsNow which is a member of the Better Business Bureau OnLine Reliability Program and a founding member of the National Association of Ticket Brokers (NATB), which was organized to promote the highest level of ethics in the secondary ticketing marketplace. They are fully bonded and licensed by the office of the Illinois Secretary of State (License #04-021).

What are your office hours?
Our call center is open Monday thru Friday, 10 am to 8 pm (Local European Time). Of course, you are free to shop our Web site for tickets 24 hours a day, 7 days a week.

How do I contact O.C.T.?
Please click here to view our contact information.

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PRIVACY & SECURITY

What is your Privacy Policy?
O.C.T. is firmly committed to protecting your personal information while you are shopping on our site.
Please click here to view our Privacy Policy.

How do I know that my transaction is secure and that my personal information is protected?
O.C.T. ensures a safe, secure customer buying experience. All transactions conducted on our Web site through a secure browser are protected by SSL software, the industry standard and the best software available today for secure online commerce business. All transactions are processed on our secure server with full 128-bit encryption. This means that all of your personal information, including your credit card number, name, and address, cannot be read as the data travels over the Internet. We invite you to shop with confidence of knowing that your personal information is protected at all times.

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BUYING TICKETS

Where can I review your Sales Terms & Conditions?
To view our Sales Terms & Conditions, please click here.

What types of payment do you accept?
We accept VISA, MasterCard, American Express, Discover, Diners Club, and the JCB Card. All prices listed are in U.S. Dollars (USD). The billing address will be verified with your credit card company so you must use the exact address where your statements are sent. Should you require that the order be shipped to an alternate address we will require faxed authorization from you. The faxed authorization will include a signed copy of the Card Holder Verification Form along with legible copies of your driver's license and the credit card used during the purchase. This is done to protect both you and O.C.T. against fraudulent credit card use.

Do I have to pay sales tax?
Most tickets that we sell are not taxed. We collect tax as required by law. Generally any event that takes place within the city limits requires that we collect an entertainment tax that is variable up to 8%.

How are my tickets shipped?
All tickets are shipped via an express courier service and all deliveries require a signature. We do not allow any reroutes on the package. The courier must deliver it to the address on any package. They cannot deliver it to any other address. If you have any specific delivery requirements please make those arrangements when you place your order. Tickets are normally sent to your credit card billing address.

The billing address will be verified with your credit card company so you must use the exact address where your statements are sent. Should you require that the order be shipped to an alternate address we will require faxed authorization from you. The faxed authorization will include a signed copy of the Card Holder Verification Form along with legible copies of your driver's license and the credit card used during the purchase. This is done to protect both you and O.C.T. against fraudulent use. The tickets will be delivered using the best method. If possible we will inform you of the courier and when to expect delivery when your order is confirmed.

What shipping charges will I pay?
Please note that some tickets will require 1-2 days processing time. The delivery method is from the day that we ship the order, not the day the order is placed. All delivery times are subject to availability in your delivery area. Any other special delivery requirements can be quoted as requested.

UNITED STATES
FedEx Standard Delivery $14.95
One Day Shipping $24.95
Special Handling Delivery $9.95 (Special Handling can include, but not limited to e-mailed tickets, will call, pick up from other locations, etc.)

INTERNATIONAL SHIPPING RATES
International Delivery (Canada/Mexico/Puerto Rico) $29.95
International Delivery (All other International Countries) $39.95
All prices are in US dollars.

How can I track my order?
TicketsNow will inform you as to when you can expect your package when we confirm your order. If it does not arrive by when expected, please contact our Customer Care Department. Since we require a signature on all deliveries most packages can be traced quickly.

I purchased tickets from O.C.T. but cannot attend the event. What is your refund/return policy?
There are no refunds, exchanges, or cancellations on any order once it is submitted to us. This policy is in place because when you purchase your tickets we secure and acquire those tickets for you and are not able to recover our costs. Please order tickets only after you are certain you want them. For information on how to resell tickets that you purchased from O.C.T., please contact customerservice@officialconcerttickets.com. We normally reply to all emails within 24 to 48 hours.

What if my event is cancelled?
If an event is cancelled for any reason other than an act of God (rainout, earthquake, flood, etc.), war, terrorism, strike, or lockout we will provide a full refund for the amount that you paid for the tickets. Any shipping charges are not refundable. TICKETS MUST BE RECEIVED BACK IN OUR OFFICE WITHIN 14 DAYS OF THE ANNOUNCEMENT OF THE CANCELLATION. We suggest returning tickets via certified mail or using a carrier that can provide you with proof of delivery. In case of a rainout or strike for a sporting event, no refunds will be made. You must exchange the tickets at the ballpark for a seat to a future game that is still available. In all other instances mentioned above we will attempt in every case to obtain a refund from the original seller of the tickets; however, no refund or percentage of refund can be guaranteed.

What if my event is postponed?
If an event is postponed, the tickets will be honored for the rescheduled event date. New tickets will not need to be issued. We are not able to offer customers refunds on postponed events.

What if my tickets are lost or stolen?
When you receive your tickets, keep them in a safe place. Unfortunately, tickets cannot be replaced if they are lost, stolen, or damaged. Please note that direct sunlight or heat can damage some tickets.

Can I put tickets on hold?
The ticket-hold policy is set by each individual listing seller. Although we cannot guarantee that a particular seller will be willing to hold tickets, we will certainly ask them on your behalf. If we are able to have a seller hold tickets, they typically will allow an hour or two for you to make your final decision on whether or not to purchase the tickets.

Why a service charge?
The service charge helps us recover some of the costs associated with processing payments, securing and shipping tickets, as well as guaranteeing that every ticket on the site is authentic.

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